Privacy policy

MIRAGE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit mirageku.com, place an order, communicate with us, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with MIRAGE, we may collect the following information:

• Contact information, including your name, email address, telephone number, and delivery address.
• Order information, including the products purchased, order value, delivery details, returns, exchanges, and previous purchases.
• Account information, including login details and saved preferences if you create an account.
• Payment-related information required to process your transaction. Full card information is processed by authorized payment providers and is not directly stored by MIRAGE.
• Communications you send to us through email, telephone, WhatsApp, social media, forms, or customer support.
• Device and technical information, including IP address, browser type, device type, operating system, time zone, cookie identifiers, and website activity.
• Marketing preferences, including whether you have agreed to receive promotional communications.
• Any other information you voluntarily provide to us.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact customer support, or provide information through the website.
• Automatically through cookies and similar technologies when you browse the website.
• From service providers that assist us with payments, delivery, website operations, analytics, security, communications, or marketing.
• From social media or advertising platforms when you interact with our official pages or advertisements, subject to your settings on those platforms.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process, confirm, prepare, deliver, return, exchange, or refund orders.
• Communicate with you about your order or delivery.
• Provide customer support and respond to questions, complaints, and requests.
• Verify payments and help prevent fraud or unauthorized transactions.
• Maintain and improve our website, products, services, and customer experience.
• Personalize website content and product recommendations.
• Send marketing communications where you have agreed to receive them or where otherwise permitted by applicable law.
• Measure the performance of our website and advertising campaigns.
• Maintain business, accounting, security, and transaction records.
• Comply with legal, regulatory, court, and government requirements.
• Establish, exercise, or defend legal rights and claims.

4. PAYMENT INFORMATION

Payments are processed through authorized third-party payment providers. MIRAGE does not directly store complete debit or credit card details.

Payment providers may collect and process information necessary to authorize, complete, secure, and record your transaction in accordance with their own terms and privacy practices.

5. HOW WE SHARE INFORMATION

We may share personal information only where reasonably necessary with:

• E-commerce and website service providers.
• Payment processors and financial institutions.
• Delivery and logistics providers.
• Customer support and communications providers.
• Website hosting, security, analytics, advertising, and technical service providers.
• Professional advisers, including accountants, auditors, legal advisers, and insurers.
• Government authorities, regulators, courts, or law enforcement where required or permitted by law.
• Parties involved in a potential merger, acquisition, restructuring, financing, or transfer of the MIRAGE business.

Service providers are permitted to process information only for the services they provide or as otherwise permitted by applicable law.

MIRAGE does not sell personal information for monetary payment.

6. E-COMMERCE PLATFORM

Our online store is supported by Shopify, which processes certain personal information to provide website, checkout, security, and related e-commerce services.

Information may be processed by Shopify and its service providers in countries outside Kuwait in accordance with applicable data protection requirements.

More information about Shopify’s processing of consumer information is available at:

https://www.shopify.com/legal/privacy/consumers

Shopify privacy controls are available at:

https://privacy.shopify.com/en

7. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

• Operate essential website and checkout functions.
• Remember customer preferences and shopping cart contents.
• Maintain website security and prevent fraud.
• Understand website traffic and performance.
• Improve products, services, and website functionality.
• Measure marketing and advertising performance.
• Display relevant advertising where permitted.

You may manage cookies through your browser settings or any cookie controls made available on the website. Disabling certain cookies may affect the operation of some website features.

8. MARKETING COMMUNICATIONS

If you agree to receive marketing communications, we may contact you about products, launches, offers, or MIRAGE news.

You may unsubscribe at any time by using the unsubscribe option included in the message or by contacting us at info@mirageku.com.

Unsubscribing from marketing does not prevent us from sending necessary communications concerning an order, payment, delivery, return, account, or customer support request.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Complete the purposes described in this Privacy Policy.
• Provide products and customer support.
• Maintain transaction, financial, and business records.
• Resolve complaints or disputes.
• Prevent fraud and maintain security.
• Meet legal, regulatory, accounting, or reporting obligations.

Retention periods may vary depending on the type of information and applicable requirements. Information will be securely deleted, anonymized, or restricted when it is no longer reasonably required.

10. INFORMATION SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should protect their account information and notify us immediately if they suspect unauthorized access.

11. INTERNATIONAL DATA PROCESSING

Some service providers may process or store personal information outside the State of Kuwait.

Where information is transferred internationally, we take reasonable steps to use service providers that maintain appropriate safeguards and process information in accordance with applicable requirements.

12. YOUR PRIVACY RIGHTS

Subject to applicable law and relevant exceptions, you may request to:

• Access personal information held about you.
• Correct inaccurate or incomplete information.
• Delete personal information that is no longer legally required.
• Withdraw consent where processing is based on consent.
• Stop receiving marketing communications.
• Ask questions about how your information is used or shared.

To submit a request, contact info@mirageku.com.

We may need to verify your identity before completing a request. Certain information may need to be retained where required for legal, accounting, fraud prevention, transaction, or dispute-resolution purposes.

13. CHILDREN’S PRIVACY

Our website and products are not intentionally directed at children who do not have the legal capacity to enter into a purchase.

We do not knowingly collect personal information from a child without appropriate involvement or authorization from a parent or legal guardian. A parent or guardian who believes that a child has provided personal information may contact us to request appropriate action.

14. THIRD-PARTY LINKS

Our website may contain links to independent third-party websites or services.

MIRAGE is not responsible for the privacy, security, content, or practices of independent third parties. Customers should review the relevant privacy policy before providing information to another website or service.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when necessary to reflect changes to our services, practices, technology, or legal obligations.

The latest version will be published on this page with the updated date.

16. CONTACT US

For questions, complaints, or requests concerning this Privacy Policy or your personal information, please contact:

MIRAGE

Email:
info@mirageku.com

Phone and WhatsApp:
+965 9605 1901

Customer Support:
Available 24/7

Country:
State of Kuwait