Shipping policy

SHIPPING POLICY

This Shipping Policy explains the delivery terms that apply to orders placed through mirageku.com.

1. DELIVERY AREA

MIRAGE currently delivers only within the State of Kuwait.

International delivery is not currently available.

2. DELIVERY TIME

Orders are generally delivered within 24 hours after order confirmation.

Delivery may take longer due to circumstances outside our reasonable control, including:

• Incorrect or incomplete customer information.
• Difficulty contacting the customer or recipient.
• Severe weather conditions.
• Public holidays or official closures.
• Emergencies or delivery service disruptions.
• Circumstances affecting access to the delivery location.

If a material delay occurs, we will make reasonable efforts to contact the customer using the information provided with the order.

3. DELIVERY FEES

The applicable delivery fee will be clearly displayed at checkout before the customer completes payment.

MIRAGE provides free delivery for orders with a total value exceeding KWD 40 after discounts.

4. DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information, including:

• Recipient’s name.
• Active telephone number.
• Area and block.
• Street and building or house number.
• Floor and apartment number, where applicable.
• Any information reasonably required to locate the delivery address.

MIRAGE is not responsible for delays caused by inaccurate, incomplete, or outdated information provided by the customer.

5. ORDER CONFIRMATION

An order is prepared for delivery after it has been confirmed and the required payment has been successfully completed or authorized.

We may contact the customer to verify the order or delivery information before dispatch.

6. RECEIVING THE ORDER

The customer or recipient should inspect the external condition of the order upon delivery.

If a product is missing, incorrect, or visibly damaged, please contact MIRAGE as soon as possible and provide the order number together with photographs or videos where reasonably requested.

7. DELIVERY DELAYS

Although we aim to deliver within the stated timeframe, delays may occasionally occur.

If we become aware of a material delay, we will make reasonable efforts to notify the customer. A delay caused by circumstances outside our reasonable control does not remove the customer’s mandatory rights under applicable law.

8. CHANGES TO AN ORDER OR ADDRESS

If you need to change the delivery address, telephone number, or order details, contact us immediately.

We cannot guarantee that a change can be completed after the order has entered the preparation or delivery process.

9. CONTACT US

For order and delivery assistance:

MIRAGE

Email:
info@mirageku.com

Phone and WhatsApp:
+965 9605 1901

Customer Support:
Available 24/7

Delivery Area:
State of Kuwait